We Are Only As Good As Our Last Job!

1/13/2023 (Permalink)

A client calls your office to report that they have an insurance claim in Manassas, VA. Like most business owners who are facing a disaster, they're anxious to get the cleanup and restoration process completed as quickly as possible. As an insurance agent, you have a responsibility to help your client get the help they need while keeping costs down for your company. Luckily, you have a list of preferred vendors, and you inform your client that the names on that list are truly the best. Here's why it matters to you and to your client that they choose a preferred vendor.

1. Qualified
To participate in the vendor program, a company has to be able to verify that they are qualified to complete the services that they say they provide. Vendors who value their business will keep good records of certifications, but it's even more important to know that the staff receives regular continuing education in order to stay on top of the latest best practices. A company like SERVPRO has a set of twenty-one guidelines that employees of each franchise must meet in order to remain on preferred vendor lists.

2. Compliant
In addition to qualified staff, a preferred vendor who wants to be recommended by an insurance agent must maintain compliance with all industry standards. This means that the tools they use, the standards to which they complete jobs, and the way they maintain project paperwork all have to be above board. The easiest way to ensure that these things happen is to work with a company that has consistent expectations for every franchisee.

3. Professional
The last thing that your client wants to deal with is a vendor who doesn't keep in touch. SERVPRO has the reach to ensure that calls are answered and the resources to keep every project organized. As an insurance agent, you want your clients to be confident when they choose a restoration company after a disaster. Encourage your clients to use the preferred vendor list so that they can be confident that they are working with the best in the business.